Frequently Asked Questions
Q: Is the deposit refundable if I need to cancel my reservation?
A: We understand that there are circumstances that you may need to cancel your event. We will do our best to work with you with refunding the deposit. The deposit is fully refundable if you need to cancel outside of one (1) week of the event date. All refunds will be provided as a credit to the credit card used at the time of purchase within seven (7) days upon notification of cancellation. Please call customer service at 916-543-7333.
Q: Does the price include set up and delivery?
rate is for up to 4 hours for most items. Delivery and pick up is included in
the price. Minimum & delivery charges may apply, check Delivery
call our office for a current quote.
Q: Do you deliver to other cities?
A: Yes, we do!
However, minimum order amount and delivery fees may apply. Please call our
office for a current quote.
Q: Does the standard 4 hour rental time include your set up time?
A: No. We
arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends
on how many rentals we have that day. Generally we arrive at least 1 hour before
the rental time begins. If we have a lot of rentals that day, we may need to set
up as early as 4 hours in advance. If this is the case, we will call the evening
before to confirm that someone will be at the party location.
Q: WeÃƒÃ‚Â´ve rented some really dirty jumps from other companies in the past.
Are they always that dirty?
A: No. The jump
should be clean when you get it. We inspect our equipment when we set up.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A
blower keeps air in the inflatable unit the entire time. Once unplugged they
deflate. ThatÃƒÃ‚Â´s why we require an outlet within 50ÃƒÃ‚Â´ of the unit or a generator.
Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love
setting up at parks but most Sacramento area parks do NOT have electricity. If
you want to set up at a park, you must rent a generator. We rent generators at a
resonable cost. Also, some parks are first come, first serve so get your spot
early in the day.
Q: What payments do you take?
A: Cash or
Visa/Mastercard. If paying by cash, please have exact change as our drivers do
not carry cash.
Q: Do you require a deposit?
A: Yes all
orders require a 50% deposit. They are fully refundable if you cancel your order
at least 8 days prior to your rental date. If you cancel between 2-7 days prior
to your rental you will be given a raincheck that is good for 1 year. If there
is bad weather that leads to cancelling your order, the deposit is 100%
Q: How big are the jumps?
A: The space
required for each attraction is listed near the large picture. Please note that
some inflatables are VERY big and require extra space. When in doubt, measure
your space to make sure it will fit. Inflatables need room to be staked and they
need room for the blower and canÃƒÃ‚Â´t rub against walls or trees as this may damage
the jump. The sizes listed with each jump include the space needed for stakes
etc. If you have stairs or a tiered backyard, please call our office to discuss
options for setup.
Q: What about the big attractions? Any special requirements?
A: Check the
requirements listed with each attraction. Also, make sure you have at least a 4ÃƒÃ‚Â´
access to the area where it will be set up. The inflatables can weigh up to 650
pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set
up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete.
Sorry, we can't set up on any type of rocks as the constant rubbing will wear
through the vinyl jumps.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no.
You are not responsible for normal wear and tear on our units. Seams may
develop tears in high traffic areas over a period of time. If this happens
please alert us at once so we can remedy the situation. If however, damage
occurs due to failure to follow our safety rules or negligence (i.e. not turning
off the blower in high winds) you will be responsible for all damages up to and
including replacement of the unit/blower etc which can cost thousands of
dollars. We donÃƒÃ‚Â´t want you or us to be in that situation which is why we have
you sign and initial on all of our safety rules so that you can be the trained
Still have a question? Email or call: